Terms and Conditions Our Terms and Conditions for our Service

Terms and Conditions

The current Terms and Conditions set out to define the business agreement between Plurinetworks, Lda. and its customers.

When we say "you," "your," and "Customer" we refer to all individuals or businesses that subscribe to a service on our website www.HostMize.com.


Company

Plurinetworks, Lda. is located at Rua do Tâmega S/N, 4200-502 Porto (Portugal). Our contact details are the following:

Email: Helpdesk@HostMize.com


The rules and regulations regarding our hosting service are defined in our Acceptable Usage Policy (AUP).


Available services, pricing and taxes

Plurinetworks, Lda. is known both in the domestic and international markets as HostMize, which is a pending registered trademark.

Click here for more information on domain registration prices.

For information regarding our hosting services click here.

All prices are indicated on the website www.HostMize.com are in Euros and exclude VAT.

VAT will be added to all purchases by customers based in Portugal. VAT does not apply to the following:

  • Businesses registered for VAT in European Union country members. In this situation the customer should mention the VAT number when subscribing to our services online so that we may validate the tax exemption;
  • Companies outside the European Union with a valid fiscal number. In this situation the client must send us by fax or email a copy of the Fiscal Document of Identification in order for us to validate the tax exemption.

Payment options

These are the available payment options:

  • Wire transfer or bank deposit (you are required to email or fax the proof of payment)
Company Name: Plurinetworks, Lda.
Bank: BPI, S.A.

IBAN: PT50.0010.0000.5084.4280.0018.8
SWIFT/BIC: BBPIPTPL

  • Credit Card (Visa or Mastercard, option available for online subscriptions)
  • Multibanco (only available for Portugal, when subscribing online)

Electronic invoicing

By subscribing to a Plurinetworks, Lda. service, customers accept e-billing for the services purchased. The invoice will be sent by email to the customer email address listed on the admin area.

If you prefer to receive the invoices by post, you may uncheck the Electronic Invoicing feature through the admin panel, or you can also make this request by email.

Plurinetworks, Lda. reserves the right to wait until the payment made by the customer is fully credited to our bank account in order to enable the service.

Plurinetworks, Lda. is not responsible for charges levied by banks that may be associated with a payment by bank transfer.


Privacy and security agreement

Plurinetworks, Lda. values your privacy and is dedicated to protecting your personal information, ensuring adequate security when accessing our servers which are in secure locations with restricted and controlled access, as well as data protection when paying by credit card.

We further warrant that your personal information will not be used for marketing purposes and that it will not be disclosed to any third party organization or company.

We advise all clients to keep a copy of the requests/subscriptions made trough www.HostMize.com, as well as a copy of all payments made to Plurinetworks, Lda..


Satisfaction guaranty

Plurinetworks, Lda. undertakes to provide the services subscribed by its customers through www.HostMize.com after receiving the confirmation of the respective payment within our working hours.

Please note that the availability of a domain can be ephemeral, therefore it may occasionally occur that when the payment confirmation is received, the domain may no longer be available.

If for any reason beyond our control we are unable to provide you with the service you have subscribed, Plurinetworks, Lda. undertakes to fully make a refund of the amounts paid should you request it.


Disputes arising from the supply of telecommunications services

Under Article 15 of the Portuguese Public Services Law (Law 23/96, 26 July), the disputes arising from the supply of telecommunications services by Plurinetworks to our individual customers, must be submitted to the Tribunal Arbitral dos Centros de Arbitragem de Conflitos de Consumo, should the customer specifically request it in writing.

Alternative dispute resolution – Consumers

Under Article 18 of Law No. 144/2015, September 8, Plurinetworks, Lda. informs its customers, who are consumers under the definition outlined in this Law, that they may consult the full list of Consumer Disputes Alternative Resolution Entities (Entidades de Resolução Alternativa de Litígios de Consumo or “RAL” entities) available at the Direção-Geral do Consumidor website (http://www.consumidor.pt).

The above paragraph does not constitute acceptance or binding by Plurinetworks, Lda. to any Arbitration Convention or adherence to any one of the RAL entities listed in the above mentioned list.

Plurinetworks, Lda. also informs its consumer customers that there ia an online dispute resolution platform that may be used when the parties reside in an EU Member State - "Platform RLL" available at http://ec.europa.eu/consumers/odr/.